Shipping & Returns

 

Shipping Policies

Items are processed and readied for shipping within 2-3 business days after receiving the order. Even though you select expedited mail service, orders may not be processed the day they are received.  Some orders take more time to prepare, such as international shipments. www.veryvineyard.com is not responsible for service transit time. Transit times are provided by the carrier (USPS or UPS) and may vary with package origin and destination, particularly during peak periods. All orders are shipped via UPS or USPS. All shipping costs are determined by the weight of the items purchased, the method of shipping chosen, and the destination address. If you have any questions regarding shipping, please email us at: shop@veryvineyard.com .  An email notification will be sent with Delivery Confirmation Numbers and Tracking Numbers (if applicable).

PayPal users please take note: When using your PayPal account, please ensure that the shipping address is accurate and up-to-date. veryvineyard.com is NOT responsible for items delivered to old addresses that have not been updated.

International orders may be subject to customs duties/fees/tax. The fee is based on the value of the items purchased and varies depending on the country of destination. We are not able to estimate the fee. If the fee is not paid or refused at the destination the item will be considered forfeit and no refund will be issued. UPS charges a hefty brokerage fee so we recommend the USPS for shipments abroad.

When your item has been shipped, you will receive notification via email. This email may include your Delivery Confirmation Number or Tracking Number (unless opting for Free Shipping - see above). Please note that the USPS Delivery Confirmation service is not an actual Tracking number, but simply shows when the label was printed and when the item was delivered at its final destination. We therefore strongly urge all customers to carefully consider their shipping option in relation to the final destination. UPS with signature confirmation is strongly recommended for larger, urban areas.

On-Line Returns & Exchanges

We want you to be happy with your order and your experience at veryvineyard.com . You have 30 days from the date of shipment to return the item for a refund or on-line store credit which does not expire and is good toward any item at veryvineyard.com. Once we receive your return, please allow up to 72 business hours for processing your refund or store credit which is the purchase price and applicable tax but not shipping. Shipping costs for returns are the responsibility of the customer. You may return anything purchased at veryvineyard.com . Returned items must be: 1) in their original condition and in their original packaging, we do not accept items that have been worn or laundered; and 2) complete with all tags, instructions, and inserts.

These items are hand printed which gives each item its unique quality. Please note: we try to match sets to the best of our ability, but cannot guarantee an exact match because it is hand dyed.    

 

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